How To Buy

Payment:
We accept a variety of payment methods.
1. Credit Card, such as MasterCard, VISA, American Express, or Apply Pay.
2. Paypal (www.paypal.com).
3. Bank Transfer. 
4. Western Union Money Transfer (www.westernunion.com).

Delievry:
1. We will deliver directly the parcel to your delivery address as soon as we receive your full payment.
2. All items are carefully checked and well packed before the dispatch.
3. The items will be dispatched within 1~2 working days after the payment is clear, but customized products need to wait longer days.
4. After shipping, we will notify you the tracking number and the tracking website by email, so you can track the status of the parcel.

Delivery Method:
We offer 2 delivery methods: Airmail and Express Mail (Such as DHL, UPS, EMS, FedEx, etc.)

Delivery Time:
1. The delivery time by Express Mail to most countries is about 3~9 working days.
2. The delivery time by Airmail to some main countries (including United States, United Kingdom, Germany, France, etc.) is about 7~12 working days.
3. The delivery time by Airmail to other most countries is about 7~20 working days.
4. Most times you will receive your order within reasonable days after we transfer your parcel to the transport company, but we cannot guarantee the delivery timeframe if the transport company has any unexpected delays due to holiday, weather, customs, or other conditions.
5. If you haven't received items in the appropriate days, please feel free to contact us via email at sale@carymart.com. We will make every effort to fix any problem, such as resending or refunding.

Import Customs Duty:
1. Buyers in the European Union and the United States do not need to pay any import duties and taxes when they receive the package, and usually we will pay this fee for you when shipping. Under special circumstances, if you have to pay import duties and taxes, please contact us after payment and we will return you this fee.
2. About buyers in other countries and regions, if you choose to ship the package by Airmail, the customs usually don't levy the import duties and taxes. If you choose to ship the package by Express Mail, such as DHL or FedEx, the customs usually levy the import duties and taxes. If you have to pay import duties and taxes, we will return you a discount coupon with the same amount.
3. When the transport company or the customs informs you to pay the import duties, if you don't agree to pay, the package will be returned or destroyed, and the customer need to bear all responsibility and cost.

Returns:
1. Defective and missing parts: If you receive an item that is defective, or not the item you ordered, or was damaged in shipping, pls send back to us within 7 days from the date of receipt.
2. The item must be returned to us in its original and unused condition with its original box, packaging material, contents, and accessories.

Warranty:
1. The warranty period is two years.
2. During the warranty period, if there is any quality problem caused by non-human being, we will replace the new product for free, but you will need to pay the relevant freight.
3. If there is a problem after the warranty expires, you can repurchase the new product at a favorable price.

Bulk Orders:
We provide volume order services to all customers, and we will offer the best discount price for bulk orders.

Customization:
We provide customization service for all clients, including large orders, small orders or sample orders. We can customize products according to the customer's special requirements. More details about customization, please contact us via email sale@carymart.com.

Customer Oriented Service:
1. Pre-sale service: Before you place an order, if you do not know how to choose the suitable model, you can consult to us, and tell us details of the equipment and detailed requirements for your application, our technical staff will recommend suitable model to you, or give you a professional suggestion.
2. After sales service: After you receive the products, if you have any questions about using, connection, installation and other technological problems, please contact with us, our technical staff will help you to solve the problem.